Notifications by text message
A personal account receives no texts. Notifications reach you by email, at the address on your account.
Branded SMS exists, but it's an agency feature on the top business tier and it texts your clients guests, not to you.
There are no text alerts
No message lands on your phone when a guest uploads, when a contribution needs review, or during crunch time. That isn't a setting waiting to be found — the channel doesn't exist for a personal account, and mentioning so is more useful than sending you looking.
During a party the dashboard overview serves as the live view, and it updates while guests contribute.
- Check the email on your account. That's where each notice goes. An address you don't read is the usual problem.
- Watch the retention warnings. They land 14 days, 3 days and 1 day pre-removal.
- Use the overview during a party. For live activity, the dashboard is the channel. Nothing reaches your phone.
What email you do get
The notices tied to your account and the warnings pre-removal, sent 14 days, 3 days and 1 day ahead of time. They all land at the address on your account, which is why that field is merits checking.
There's an opt-out for the pre-event reminders, and it applies to your entire account instead of to one event.
| Event | Channel | When |
|---|---|---|
| Album nearing expiry | 14, 3 and 1 day before removal | |
| Account notices | As they happen | |
| A guest uploads | Nothing is sent | Visible on the overview |
| Something awaits review | Nothing is sent | Flagged on the overview |
The overview serves that role. Email is for the things that would otherwise slip through.
What branded SMS actually is
It's a business feature on the top tier: an agency texts its clients guests under its own sender name. The sender name must be approved by the provider before anything goes out, so it isn't something turned on in an afternoon.
It sends outward, to guests. It isn't a way of alerting you about your own party.
Watching a party without alerts
Keep the overview open on a phone. It tracks live totals and flags anything waiting for approval, which is everything a notification would have told you and it's available whenever you glance at it.
If you're reviewing contributions, a look every half hour is a workable rhythm.
And no push notifications either
There's no native app for hosts, so nothing is sent to a home screen. The dashboard lives in a browser on a phone perfectly well, and that's the intended way to keep an eye on an event from the room.
Add it to your home screen if you want it one tap away. It behaves like a page, not like an app.
What to set up instead
Use the right email address on the account, and determine before the party who is watching the overview if you're reviewing contributions. Those two together replace everything a notification would have done.
And download the album in the week after instead of relying on the expiry warnings to remind you.
Common questions
Can I get a text when a guest uploads?
No. There is no text channel for a personal account.
What notifications do I get?
Email: account notices, and warnings 14, 3, and 1 day pre-removal.
What is branded SMS then?
A top-tier business feature for agencies texting their clients' guests under their own sender name.
Is there a phone app with push?
No. The dashboard runs in a phone browser and pins to your home screen.
How do I watch a party without alerts?
Keep the event overview open. It updates while guests contribute.
Read the event overview
The live channel, in place of a notification.
Update your profile and language
Where the email address on your account sits.
When to create it, how long it collects
What the expiry warnings are counting down to.
A guest album for a party
One page open on a phone, all evening.
You are getting no email at all
Check the address on your account first, then get us the event name. We will inspect what was sent.