Billing
Articles in this section
01
Plans, prices and limits
The 4 tiers and the 4 numbers that separate them.
02
Change or upgrade your plan
Before the party is cheap. After it is too late.
03
Storage limits and how long media stays
The window runs from the party, not the purchase.
04
Payment methods and currencies
What you can pay with, and in which currency.
05
Find receipts and invoice PDFs
They are in your account, not in the event.
06
Invoices and tax receipts
What an invoice carries and when it is fixed.
07
Update your billing address and tax ID
Set it before you buy, not after.
08
Refunds and duplicate payments
What to send us, and what we can put right.
09
Personal or business account
Which one you need, and when it changes.
10
Prepaid business billing
6 or 12 months up front, per seat and per event allowance.
11
Renew a prepaid business plan
What lapses, what survives, and when to act.
12
Recover your account and missing emails
When the receipt or the sign-in link never arrived.
Contact
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